Shipping policy

Order Fulfillment 

Once your order is placed, it is sent to fulfillment where your order is currently being shipped and packed for shipping within 0-1 days. If your order requires changes, substitutions, or alterations, please reach out to our customer success team through the live chat on our home page. We will reach out to you via phone within 0-1 business day. 

Shipping

Order Processing. Please allow us 0-1 business day to process and ship in-stock items. Please note that the fulfillment time could vary especially for pre-orders, or during sales and holiday seasons. If your item is out of stock, we will contact you via email and/or phone. The estimated delivery date will be provided by the shipping carriers in the tracking details once the package is picked up and it may vary by shipping destination. 

Delivery Signature Confirmation. HonuSquare ships to all 48 Continental States of the United States and is currently in the works of shipping internationally. P.O. Boxes cannot be used as shipping addresses. Orders over $100 will require a signature for delivery to ensure that your product arrives at your home safe and sound. 

Change in Shipping Address. Ordered items will be shipped to the address provided at the time you place the order. To request a shipping address change, please call us or our live chat as soon as possible. Please note that once your package is shipped, we will not be able to make any adjustment or redirect it.

Stolen Packages. HonuSquare is not responsible for any stolen, delayed, or lost packages. Nonetheless, we will assist you with filing claims with the shipping carrier. Please email us at help@honusquare.com so we can open a claim, investigate into the matter, and replace your item.