Yes, we do! We offer free ground shipping to all major US states with orders of $88 or more. Simply type “Mainland88” at the promo code during checkout. Expedited and express shipping is also available for orders that needs to be .
We’re quick with processing orders. If the item is submitted before 10 am PST, the item will be shipped out within the same day. In all, it can take 0-5 days to process the order before handing it off to our favorite UPS or USPS shippers. With free standard shipping, people in the west coast of United States (CA, WA, NV, AZ) can receive their package within 1-3 business days while those in the east coast can receive it within 9 business days.
Yes! We stand by the quality of our products and can be registered online to obtain a 1 year warranty. All Tiger and Zojirushi electric products have a 1-year manufacturer’s warranty. Tiger and Zojirushi have partnered with HonuSquare to provide technical service to all products that experience some difficulties. Present us your order receipt confirmation in your email and we’ll take care of it right away!
Yes, we do! As a matter of fact, our Youtube Channel is currently being built to give our customers an insight into what the product would be like. We’ll be demoing the product, give you a guide-to on how to take care of it. Our Youtube channel name is “HonuSquare” but we’re still coming up with a series name. What do you think it should be?
Yes, we do! Due to COVID-19 restrictions and cautionary health measures, we are open for an in-store pick-up by appointment only. Please contact the customer support center to arrange a pick-up time.
All returns must have a return merchandise authorization (RMA) and must be submitted within 30 days of order. Once approved, the return tracking label will then be provided to the customer to make the return process simpler.
We guarantee the quality of the products as it goes through a series of quality testing before it gets shipped out to our customers. Nonetheless, we understand that there are a few cases where the item is defective. Thus, the item will go through a series of technical tests to ensure that the defect was due to the manufacturer. Once the item is confirmed to be defective, we’ll send you a replacement of the item to you as well as a return tracking label to streamline the return process. The returned item must arrive within 14 days since the issue date.
Yes, we do so as long as the item is exactly the same model, weight, size, color, quantity, and condition at retail price. Simply message our customer support team and provide the necessary information where they will verify the ad or check the link to the competitor pricing and then place the order, including the price adjustment, for you. The price adjustment is only limited to one item per customer.